EDAD 612: How to Deal With an Angry Parent

 If you are in education, the question is not if but when will you have to deal with an angry parent.  The first step is to do some research into their concern.  The next step is to make them feel welcome and listen attentively. Next you should offer a solution that is a win win for everyone. Below is a video link of how this can be done.

https://mycourses.umassglobal.edu/d2l/wcs/mp/mediaplayer.d2l?ou=34103&entryId=8d640f84-85e2-4fb0-8370-97efe30e2127/0f01c47e-cebf-4c86-973b-d7e2145931c0&type=video

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